As a result of the increasing threat of COVID-19, Delta-Montrose Electric Association (DMEA) has suspended all residential, small commercial, and agriculture service disconnects for non-pay, effective Monday, March 16. The same holds true for DMEA’s fiber internet subsidiary, Elevate Internet .
DMEA recognizes that the local economy is already being impacted by the threat of COVID-19: businesses are experiencing reduced sales with some at risk of closure, and many individuals are coping with reduced hours at work or restricted pay.
With these financial insecurities looming large, DMEA will not disconnect residential, small commercial, or agriculture members who are unable to pay their electric bill. This will remain in effect until further notice or until the State of Emergency has passed. Members who are experiencing financial hardship are encouraged to contact DMEA immediately.
As a reminder, DMEA’s offices are closed to the public until further notice. The co-op has also implemented a strict social distancing policy and is requesting members refrain from approaching crews and contractors who are still working in the field. These measures have been put in place to help keep co-op employees and members safe.
DMEA is still here to serve members and can be reached by the following ways:
Pay your bill:
Access your account 24/7/365 online: https://dmea.smarthub.coop/Login.html
Call our offices and use a secure phone payment system: 877-687-3632
Drop your payment off at one of the following places:
Montrose: Both City Markets. Safeway (Senior Day at Safeway is 7-9 am Tuesday and Thursday)
Paonia: Don’s Market
Cedaredge: Cedaredge Mercantile
Elevate/DMEA Offices: Outside either local office
Use a self-serve kiosk:
Located in the vestibules of each DMEA office and the Hotchkiss Chamber of Commerce Info Booth.
Report an outage or service issue:
For electric service issues or to report an outage, call DMEA at 877-687-3632.